Agriculture Technical Support Manager

Publié il y a 1 mois par Imerys
Paris, Île-de-France
Je postule

Je crée mon compte

Je souhaite que mon CV soit visible pour les recruteurs afin qu'ils puissent me contacter directement

Description du poste

Job Summary

In charge of supporting technically commercial activities, in particular sell products and solutions from a technical standpoint, support to innovation activities, technical support to customers, product benchmarking, ideas generation, tech trainings to sales & distribution

Key responsibilities:

Pre-sale activities
Visit customers, collect and document marketing intelligence and customer needs, in particular from a technical / performance standpoint but not only (performance criteria, performance threshold and targets, etc.) and document in CRM
Pitch Imerys solutions from a technical / performance standpoint in particular to customer’s production and R&D personnel
Formulate product / solution recommendation addressing customer needs / pain points
Support technically all product qualification steps at customer plants, including organizing supply of samples as required ( mineral compounds prepared in the lab)
Obtain and document key standard formulations from customers
Build a network among the customers’ technical community

Support to innovation activities
Generate new ideas to address performance objectives or pain points of customers
Translate performance requirements into product specification requirements
Attend and support customer trials of new products to help finalize product specification adjustments and ensure qualification at customer

Technical support to customers and plants
Upon request by account manager or KAM, support customers with technical issues related to quality or processing productivity of their production
Provide recommendation to sales force to sell out-of-grade products or slow-moving stocks

Techincal complaints when product does not work at customer site
Investigate and support technical requests from customers not seeing the benefits of our products into given applications – recommendation to make it performing as per initial scope

Product benchmarking
Upon request by marketing, perform benchmarking analysis of Imerys and competitors’ products in key customer formulations to support structuring of product offering and positioning as well as pricing activities

Accountability :

Supporting technically all commercial activities pre and post sales

Competencies and experience :

  • Key competencies

    Relevant application expertise

    Ability to translate technical analysis results into business-oriented conclusions

    Very strong quantitative and analytical capabilities 

    Ability to work as part of a team

    Strong interpersonal skills and a proven ability to work in a transversal environment

    Demonstrated capability to deliver results in a challenging environment

    Ability to propose solutions

  • Ideal background/ experience

  • Master Degree in Agronomy or Agricultural Engineering

  • Marketing or Business Administration studies welcome

  • Speak fluently English. French/German is welcome.

  • Position type

  • Full time and permanent 

  • Home based in Germany / France

  • Il y a 1 mois
    Je postule

    Je crée mon compte

    Je souhaite que mon CV soit visible pour les recruteurs afin qu'ils puissent me contacter directement